Investigation launched as funds missing from some Ulster Bank customers’ accounts

Customers have been advised not to resend any direct debits.

Ulster Bank have said that they launched an investigation with "a matter of urgency" after some customers reported there were funds missing from their accounts this morning. Hundreds of complaints have been posted across various social media networks, with people saying that - in some cases - they have been now left without the funds to pay for impending direct debits. Others have said that, despite recently getting paid, their accounts are now in the negatives. https://twitter.com/DiceyDiablo/status/988735990440308736 https://twitter.com/kildarekopite/status/988731721683267584 https://twitter.com/PaulBLennox/status/988739959799545857 https://twitter.com/Jen2980/status/988708394000412672 Various social media users have also said that they have had their Ulster Bank credit and debit cards declined while making purchases. It is believed that the "glitch" affects transactions that have been applied to customers' accounts since April 20. There is no timescale yet for when the situation will be resolved. A spokesperson for the bank urged customers not to resend payments, as they are working on getting them processed again as soon as possible. https://twitter.com/UlsterBank_Help/status/988688133473652738?tfw_creator=anitamcsorley_&tfw_site=irishmirror&ref_src=twsrc%5Etfw&ref_url=https%3A%2F%2Fwww.irishmirror.ie%2Fnews%2Firish-news%2Fulster-bank-problems-glitch-payments-12418072 The statement said:

"We are aware some transactions previously applied to customers accounts since 20th April are no longer showing. "We are investigating this issue as a matter of urgency and apologise for any inconvenience caused. "Please do not resend the payment as we are working to get these processed as soon as possible."

A different spokesperson said that "no customer will be left out of pocket and should any external expenses be incurred these can be looked at on an individual basis." In a further statement on the Ulster Bank Help Twitter account, any customers who have been affected and need access to funds have been urged to ring the bank or visit their nearest branch. Her have reached out to Ulster Bank for more information.